Return policies are specified on the product detail page. For most items we accept returns within 14 days of receipt if the item is unused and in original condition.
To return an item, please contact our Customer Service team with your order number, item, and reason for return (your order details can be found in your Order History page)
For returns outside the return policy, Doobay reserves the right to not accept the return or issue store credit in place of a full refund.
All returned items must arrive unused and in the original packaging.
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
Only if there is no specified return policy on the product detail page then our General Returns Policy acts as the default policy.
Your returned item must arrive at the retail partner store it was ordered from no later than 14 days after you have received it. After this time we cannot guarantee that the refund will be accepted; · We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the retail partner store within 14 days. Please contact customer services if you have any queries relating to this;
Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this.
Once your return has been received and complies with our returns policy, we will refund you by your original payment method;
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging; Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;
If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
Hosiery must be returned in its unopened packages and lingerie must only be tried on over your own lingerie garments; We recommend that you return items in their original packaging to ensure the necessary protection when in transit; Returned items will be refunded excluding the cost of shipping when using our courier service; All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.
Once your item has been received we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.