After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
All items are shipped directly from our retail partners. If you have ordered items from more than one of our retail partners, you will receive a separate delivery from each one.
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in on DHL by inserting the tracking number supplied.
Shipping times will vary. Please refer to our shipping section for more information. Doobay cannot take responsibility for delays due to customs clearance or payment transaction.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
You can cancel your order, for any reason, up to the moment it is processed by our retail partner. Once it has been processed, you cannot cancel but you may return your order subject to the returns policy.
To request an order cancellation you can use the contact form, or call us on +800-DOOBAY (366229) our call centre times are as follows:
We are currently shipping to the UAE using premium carriers. All services make deliveries between Monday and Friday 9am-5pm.
Shipping is calculated at checkout. For orders above 1,000 AED, we offer FREE delivery, providing there is a minimum of 500 Dhs spent with each retail partner.
Duties & Taxes
We cover the cost of import duties to the UAE. You will not receive an additional bill from the courier. If you are ordering from within the UAE, import duties will not be applicable.